Publisher Description
SELLING THE INVISIBLE is a succinct and often entertaining look at the unique characteristics of services and their prospects, and how any service, from a home-based consultancy to a multinational brokerage, can turn more prospects into clients and keep them. SELLING THE INVISIBLE covers service marketing from start to finish. Filled with wonderful insights and written in a roll-up-your-sleeves, jargon-free, accessible style, such as:
- Greatness May Get You Nowhere
- Focus Groups Don’ts
- The More You Say, the Less People Hear &
- Seeing the Forest Around the Falling Trees.
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“a great, fast read. Tons of thoughtful insights on marketing that can be applied to any industry. More than a marketing book, it is just a good business book. This is the second time I’ve read it and it’s great to pick up cues that I missed on the first go round.
”—
Maria (4 out of 5 stars)