Publisher Description
No business concept was more important to America’s economic revival in the 1990s than reengineering — introduced to the world in Michael Hammer and James Champy’s Reengineering the Corporation. Already a classic, this international bestseller describes how the radical redesign of a company’s processes, organization, and culture can achieve a quantum leap in performance.
But if you think that reengineering once was enough, think again. More changes, more challenges are coming in the twenty-first century. Now Hammer and Champy have updated and revised their milestone work for the New Economy they helped to create — promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.
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“This book should be in the standard curriculum for business students and consultants. Hammer’s arguments for a wholesale reorientation in the business world (from task to process organization) make complete sense. But surprisingly, the business world still seems to be stuck in the industrial age.
”—
Jim (5 out of 5 stars)
