Publisher Description
Relentless Caring details an approach to leadership focused on the well-being of others.
By following its step-by-step guide to delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees, repeat customers—and, ultimately, profitability.
As founder and executive chairman of MarineMax, William H. McGill Jr. helped transform the company from a disparate group of boat dealers into a highly profitable $2 billion global conglomerate.
In Relentless Caring, McGill Jr. shares what he’s learned about how to truly care about others 24/7 and generate solid profits at the same time. Listeners will learn why having the right people in the right jobs matters; how to take care of your people and their families, including providing high-quality, low-cost health care; why long-term thinking is essential for success; why persistence, consistency, and risk are essential, too; and more.
Relentless Caring is a playbook for “managing from the heart”—tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic circumstances.
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