Publisher Description
The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
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“Heen and Stone narrate their book
with the clarity and freshness of scholars who are still excited about teaching
but never let their love of ideas predominate over their desire to help.
Feedback is complex: Whether intended or not, it’s received as a multilayered
message that provides more than judgment or evaluation—it’s input not just
about the receiver’s job or performance but inevitably speaks to a person’s
desire for appreciation, autonomy, acceptance, and personal identity. With its
many tips for fine-tuning given feedback and suggestions for processing
received feedback, this guide will inspire listeners to seek and embrace
feedback as a necessary part of growing and improving everything they do.”—
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